FAQs
Q: What products do you offer?
A: We offer mental health themed shirts, tumblers, keychains, bundle sets, & more! Each item is crafted with quality and care to ensure you receive only the best.
Q: How do I contact customer support?
A: You can reach us via email at customerservice@mellymentalhealth.com or through our Contact Us page. You will receive assistance and/or a response at our earliest convenience.
Q: How do I place an order?
A: Simply browse our products, select the items you want, and add them to your cart. When you’re ready, go to checkout to complete your purchase.
Q: Can I cancel or change my order?
A: If you need to cancel or make changes, please contact us within 24 hours of placing your order. We cannot guarantee changes or cancellations after this period as we begin processing orders promptly.
Q: What are your shipping options?
A: We offer economy, standard, and express shipping options. You can select your preferred method at checkout. We currently only offer shipping within the U.S.
Q: How much is shipping?
A: Shipping costs depend on your location and selected shipping method. Economy shipping and standard start at $2.99, and express rates start at $14.99. Orders over $100 qualify for free economy shipping.
Q: When will my order arrive?
A: Processing takes 1-4 business days. Delivery times vary based on shipping method:
-Economy: 5-8 business days
-Standard: 3-4 business days
-Express: 1-2 business days (excludes weekend/holidays)
*Processing & Delivery time are both separate time frames.*
Q: What is your return policy?
A: All sales are final. No returns, refunds, or exchanges are accepted. Please review your order and address carefully before purchasing. If you have any questions or concerns about a product, feel free to contact us prior to placing your order.
Q: What payment methods do you accept?
A: We accept major credit cards, Apple Pay, and Google Pay for secure and convenient checkout.
Q: Is my payment information secure?
A: Absolutely. We use SSL encryption to protect your information, and Shopify ensures all transactions are secure and private.
Q: Can I track my order?
A: Yes, once your order ships, we’ll send a confirmation email with a tracking link so you can follow its journey.
Lost or damaged parcels
All priority parcels are insured for loss and damage up to the value as stated by the courier.
- Process for parcel damaged in-transit:
You must file a claim with the USPS and a replacement of the damaged item will be resent as soon as the courier has completed their investigation into the claim.
- Process for parcel lost in-transit:
We will process a replacement as soon as the courier has investigated and deemed the parcel lost.